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PRIVACY POLICY

Introduction and Overview

We have written this privacy policy (version 08.04.2025-122974998) to explain to you, in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 and applicable national laws, which personal data (data for short) we as the controller – and the processors commissioned by us (e.g. providers) – process, will process in the future, and what legal options you have. The terms used are to be understood as gender-neutral.
In short: We inform you comprehensively about the data we process about you.
If you still have questions, please contact the responsible party named below or in the legal notice, follow the links provided and look at further information on third-party websites. Our contact details can of course also be found in the legal notice.

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Scope

This privacy policy applies to all personal data processed by us within the company and to all personal data processed by companies commissioned by us (processors). By personal data we mean information within the meaning of Art. 4 No. 1 GDPR, such as a person's name, email address and postal address. The processing of personal data ensures that we can offer and invoice our services and products, whether online or offline. The scope of this privacy policy includes:

  • all online presences (websites, online stores) that we operate

  • social media presences and email communication

  • mobile apps for smartphones and other devices

In short: The privacy policy applies to all areas in which personal data is processed in a structured manner within the company via the channels mentioned. Should we enter into legal relations with you outside these channels, we will inform you separately if necessary.

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Legal Bases

In the following privacy policy, we provide you with transparent information on the legal principles and regulations, i.e. the legal bases of the General Data Protection Regulation, that enable us to process personal data.
As far as EU law is concerned, we refer to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016. You can of course read this EU General Data Protection Regulation online on EUR-Lex, the gateway to EU law, at https://eur-lex.europa.eu/legal-content/DE/ALL/?uri=celex%3A32016R0679.

We only process your data if at least one of the following conditions applies:

  1. Consent (Article 6(1)(a) GDPR): You have given us your consent to process data for a specific purpose. An example would be storing the data you entered in a contact form.

  2. Contract (Article 6(1)(b) GDPR): We process your data in order to fulfill a contract or pre-contractual obligations with you. For example, if we conclude a purchase contract with you, we need personal information in advance.

  3. Legal obligation (Article 6(1)(c) GDPR): We process your data if we are subject to a legal obligation. For example, we are legally required to keep invoices for accounting purposes. These usually contain personal data.

  4. Legitimate interests (Article 6(1)(f) GDPR): In the case of legitimate interests that do not restrict your fundamental rights, we reserve the right to process personal data. For example, we need to process certain data in order to operate our website securely and economically. This processing is therefore a legitimate interest.

Other conditions, such as the performance of tasks in the public interest, the exercise of official authority and the protection of vital interests, do not generally apply to us. Should such a legal basis nevertheless be relevant, it will be indicated at the appropriate point.

In addition to the EU regulation, national laws also apply:

  • In Austria, this is the Federal Act on the Protection of Individuals with regard to the Processing of Personal Data (Data Protection Act), DSG for short.

  • In Germany, the Federal Data Protection Act (BDSG) applies.

If other regional or national laws apply, we will inform you about them in the following sections.

 

Contact Details of the Controller

If you have any questions about data protection or the processing of personal data, you will find the contact details of the controller pursuant to Article 4(7) of the EU General Data Protection Regulation (GDPR) below:​​

Lukas Moschen

Email: office@csigermany.net

Phone: +43 660 8979374

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Storage Period

Our general criterion is that we store personal data only for as long as is absolutely necessary to provide our services and products. This means that we delete personal data as soon as the reason for the data processing no longer exists. In some cases, we are legally obliged to store certain data even after the original purpose has ceased to exist, for example for accounting purposes.

If you request the deletion of your data or withdraw your consent to data processing, the data will be deleted as quickly as possible, provided there is no obligation to store it.

We will inform you below about the specific duration of the respective data processing, provided we have further information on this.

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Rights under the General Data Protection Regulation

Pursuant to Articles 13 and 14 GDPR, we inform you of the following rights to which you are entitled, so that data is processed fairly and transparently:

  • Under Article 15 GDPR, you have the right to obtain information as to whether we are processing your data. If this is the case, you have the right to receive a copy of the data and to be informed of the following:

    • the purpose for which we carry out the processing;

    • the categories, i.e. the types of data that are processed;

    • who receives this data and, if the data is transferred to third countries, how security can be guaranteed;

    • how long the data will be stored;

    • the existence of the right to rectification, erasure or restriction of processing and the right to object to processing;

    • that you can lodge a complaint with a supervisory authority (links to these authorities can be found below);

    • the origin of the data if we have not collected it from you;

    • whether profiling is carried out, i.e. whether data is automatically evaluated in order to create a personal profile of you.

  • Under Article 16 GDPR, you have the right to rectification of your data, which means that we must correct data if you find errors.

  • Under Article 17 GDPR, you have the right to erasure (“right to be forgotten”), which specifically means that you may request the deletion of your data.

  • Under Article 18 GDPR, you have the right to restriction of processing, which means that we may only store the data but not use it further.

  • Under Article 20 GDPR, you have the right to data portability, which means that, upon request, we will provide you with your data in a common format.

  • Under Article 21 GDPR, you have a right to object which, once enforced, results in a change in processing.

    • If the processing of your data is based on Article 6(1)(e) (public interest, exercise of official authority) or Article 6(1)(f) (legitimate interest), you can object to the processing. We will then check as quickly as possible whether we can legally comply with this objection.

    • If data is used for direct marketing, you can object to this type of data processing at any time. We may then no longer use your data for direct marketing.

    • If data is used for profiling, you can object to this type of data processing at any time. We may then no longer use your data for profiling.

  • Under Article 22 GDPR, you may have the right not to be subject to a decision based solely on automated processing (for example, profiling).

  • Under Article 77 GDPR, you have the right to lodge a complaint. This means that you can complain to the data protection authority at any time if you believe that the processing of personal data violates the GDPR.

In short: You have rights – do not hesitate to contact the responsible party listed above!

If you believe that the processing of your data violates data protection law or that your data protection rights have been infringed in any other way, you can lodge a complaint with the supervisory authority. For Austria, this is the Data Protection Authority, whose website can be found at https://www.dsb.gv.at/. In Germany, there is a data protection officer for each federal state. For further information, you can contact the Federal Commissioner for Data Protection and Freedom of Information (BfDI). The following local data protection authority is responsible for our company:

 

Austria Data Protection Authority

Head: Dr. Matthias Schmidl
Address: Barichgasse 40-42, 1030 Vienna
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at
Website: https://www.dsb.gv.at/

 

Security of Data Processing

To protect personal data, we have implemented both technical and organizational measures. Where possible, we encrypt or pseudonymize personal data. In this way, we make it as difficult as we can for third parties to infer personal information from our data.

Art. 25 GDPR speaks here of “data protection by design and by default”, meaning that security should always be considered for both software (e.g. forms) and hardware (e.g. access to the server room) and appropriate measures taken. Below, we go into specific measures where necessary.

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Communication
👥 Data subjects: Everyone who communicates with us by phone, email or online form
📓 Data processed: e.g. phone number, name, email address, form data entered. More details can be found under the respective type of contact used
🤝 Purpose: Handling communication with customers, business partners, etc.
📅 Storage period: Duration of the business case and of the statutory requirements
⚖️ Legal bases: Art. 6(1)(a) GDPR (consent), Art. 6(1)(b) GDPR (contract), Art. 6(1)(f) GDPR (legitimate interests)

If you contact us and communicate by phone, email or online form, personal data may be processed.

The data is processed to handle and process your question and the related business transaction. The data is stored for as long as this takes or as long as required by law.

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Data Subjects

The processes mentioned affect everyone who contacts us via the communication channels we provide.

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Phone

When you call us, the call data is stored in pseudonymized form on the respective device and with the telecommunications provider used. In addition, data such as name and phone number may subsequently be sent by email and stored in order to respond to the inquiry. The data is deleted as soon as the business case has been completed and legal requirements permit.

Email

If you communicate with us by email, data may be stored on the respective device (computer, laptop, smartphone, …) and data is stored on the email server. The data is deleted as soon as the business case has been completed and legal requirements permit.

Online Forms

If you communicate with us using an online form, data is stored on our web server and may be forwarded to one of our email addresses. The data is deleted as soon as the business case has been completed and legal requirements permit.

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Legal Bases

The processing of the data is based on the following legal bases:

  • Art. 6(1)(a) GDPR (consent): You give us your consent to store your data and to continue to use it for purposes relating to the business case;

  • Art. 6(1)(b) GDPR (contract): It is necessary for the performance of a contract with you or a processor such as the telephone provider, or we need to process the data for pre-contractual activities, such as preparing an offer;

  • Art. 6(1)(f) GDPR (legitimate interests): We want to handle customer inquiries and business communication in a professional manner. For this purpose, certain technical facilities such as email programs, Exchange servers and mobile network operators are necessary in order to communicate efficiently.

 

Cookies
👥 Data subjects: Website visitors
🤝 Purpose: Depends on the respective cookie. More details can be found below or from the manufacturer of the software that sets the cookie.
📓 Data processed: Depends on the cookie used in each case. More details can be found below or from the manufacturer of the software that sets the cookie.
📅 Storage period: Depends on the respective cookie; can vary from hours to years
⚖️ Legal bases: Art. 6(1)(a) GDPR (consent), Art. 6(1)(f) GDPR (legitimate interests)

 

What are cookies?

Our website uses HTTP cookies to store user-specific data.
Below we explain what cookies are and why they are used, so that you can better understand the following privacy policy.

Whenever you browse the internet, you use a browser. Well-known browsers include Chrome, Safari, Firefox, Internet Explorer and Microsoft Edge. Most websites store small text files in your browser. These files are called cookies.

One thing cannot be denied: cookies are really useful little helpers. Almost all websites use cookies. More precisely, they are HTTP cookies, as there are also other cookies for other areas of application. HTTP cookies are small files that are stored on your computer by our website. These cookie files are automatically placed in the cookie folder, effectively the “brain” of your browser. A cookie consists of a name and a value. When defining a cookie, one or more attributes must also be specified.

Cookies store certain user data about you, such as language or personal page settings. When you visit our site again, your browser transmits the “user-related” information back to our site. Thanks to cookies, our website knows who you are and offers you the settings you are used to. In some browsers, each cookie has its own file; in others, such as Firefox, all cookies are stored in a single file.

The following graphic shows a possible interaction between a web browser such as Chrome and the web server. The web browser requests a website and receives a cookie back from the server, which the browser uses again as soon as another page is requested.

 

There are both first-party cookies and third-party cookies. First-party cookies are created directly by our site; third-party cookies are created by partner websites (e.g. Google Analytics). Each cookie must be assessed individually, as each cookie stores different data. The expiration time of a cookie also varies from a few minutes to a few years. Cookies are not software programs and do not contain viruses, Trojans or other “malware”. Cookies also cannot access information on your PC.

This is an example of what cookie data can look like:

Name: _ga
Value: GA1.2.1326744211.152122974998-9
Purpose: Distinguishing website visitors
Expiration date: after 2 years

A browser should be able to support these minimum sizes:

  • At least 4096 bytes per cookie

  • At least 50 cookies per domain

  • At least 3000 cookies in total

 

What types of cookies are there?

The question of which cookies we use in particular depends on the services used and is clarified in the following sections of the privacy policy. At this point, we would like to briefly discuss the different types of HTTP cookies.

There are 4 types of cookies:

Essential cookies
These cookies are necessary to ensure basic functions of the website. For example, these cookies are needed when a user puts a product in the shopping cart, then continues browsing other pages and only goes to checkout later. These cookies ensure that the shopping cart is not deleted, even if the user closes the browser window.

Functional cookies
These cookies collect information about user behavior and whether the user receives any error messages. These cookies are also used to measure the loading time and the behavior of the website in different browsers.

Targeting cookies
These cookies provide a better user experience. For example, entered locations, font sizes or form data are stored.

Advertising cookies
These cookies are also called targeting cookies. They are used to deliver individually tailored advertising to the user. This can be very practical, but also very annoying.

Usually, when you visit a website for the first time, you are asked which of these types of cookies you want to allow. And of course, this decision is also stored in a cookie.

If you want to know more about cookies and are not afraid of technical documentation, we recommend https://datatracker.ietf.org/doc/html/rfc6265, the Request for Comments of the Internet Engineering Task Force (IETF) called “HTTP State Management Mechanism”.

 

Purpose of processing via cookies

The purpose ultimately depends on the respective cookie. More details can be found below or from the manufacturer of the software that sets the cookie.

 

What data is processed?

Cookies are little helpers for many different tasks. Unfortunately, it is not possible to generalize which data is stored in cookies, but we will inform you about the processed or stored data in the following privacy policy.

 

Storage period of cookies

The storage period depends on the respective cookie and is specified below. Some cookies are deleted after less than an hour; others can remain stored on a computer for several years.

You also have influence over the storage period yourself. You can manually delete all cookies at any time via your browser (see also “Right to object” below). Furthermore, cookies based on consent will be deleted at the latest after you withdraw your consent, whereby the lawfulness of storage until then remains unaffected.

 

Right to object – how can I delete cookies?

You decide for yourself how and whether you want to use cookies. Regardless of which service or website the cookies come from, you always have the option to delete, disable or only partially allow cookies. For example, you can block third-party cookies but allow all other cookies.

If you want to find out which cookies have been stored in your browser, or if you want to change or delete cookie settings, you can find this in your browser settings:

Chrome: Clear, enable and manage cookies in Chrome

Safari: Manage cookies and website data with Safari

Firefox: Clear cookies to remove data that websites have stored on your computer

Internet Explorer: Delete and manage cookies

Microsoft Edge: Delete and manage cookies

If you generally do not want cookies, you can set up your browser to always notify you when a cookie is about to be set. This way you can decide for each individual cookie whether to allow it or not. The procedure varies by browser. It is best to search for instructions on Google with the search term “delete cookies Chrome” or “disable cookies Chrome” in the case of a Chrome browser.

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Legal basis

Since 2009, there have been the so-called “cookie directives”. These state that storing cookies requires your consent (Article 6(1)(a) GDPR). Within the EU countries, however, reactions to these directives still vary considerably. In Austria, this directive was implemented in Section 165(3) of the Telecommunications Act (2021). In Germany, the cookie directives were not implemented as national law. Instead, this directive was largely implemented in Section 15(3) of the Telemedia Act (TMG), which was replaced by the Digital Services Act (DDG) in May 2024.

For strictly necessary cookies, even where no consent has been given, there are legitimate interests (Article 6(1)(f) GDPR), which in most cases are of an economic nature. We want to provide visitors to the website with a pleasant user experience, and certain cookies are often strictly necessary for this.

Where cookies that are not strictly necessary are used, this only happens with your consent. The legal basis in this respect is Art. 6(1)(a) GDPR.

In the following sections, you will be informed in more detail about the use of cookies, insofar as the software used employs cookies.

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Website Builder Systems Introduction
👥 Data subjects: Website visitors
🤝 Purpose: Optimizing our service
📓 Data processed: Data such as technical usage information like browser activity, clickstream activity, session heatmaps as well as contact details, IP address or your geographic location. More details can be found below in this privacy policy and in the providers' privacy policies.
📅 Storage period: Depends on the provider
⚖️ Legal bases: Art. 6(1)(f) GDPR (legitimate interests), Art. 6(1)(a) GDPR (consent)

 

What are website builder systems?

We use a website builder system for our website. Builder systems are special forms of a content management system (CMS). With a builder system, website operators can create a website very easily and without programming knowledge. In many cases, web hosts also offer builder systems. By using a builder system, personal data about you may also be collected, stored and processed. In this privacy text, we provide you with general information about data processing by builder systems. Further information can be found in the provider's privacy policies.

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Why do we use website builder systems for our website?

The biggest advantage of a builder system is its ease of use. We want to offer you a clear, simple and well-organized website that we can operate and maintain ourselves without difficulty and without external support. A builder system now offers many helpful functions that we can use even without programming knowledge. This allows us to design our web presence as we wish and to offer you an informative and pleasant time on our website.

 

What data is stored by a builder system?

Exactly which data is stored depends, of course, on the website builder system used. Each provider processes and collects different data from website visitors. As a rule, however, technical usage information such as operating system, browser, screen resolution, language and keyboard settings, hosting provider and the date of your website visit is collected. Tracking data (e.g. browser activity, clickstream activities, session heatmaps, etc.) may also be processed. In addition, personal data may also be collected and stored. This is usually contact data such as email address, phone number (if you have provided it), IP address and geographic location data. Exactly which data is stored can be found in the provider's privacy policy.

 

How long and where is the data stored?

We will inform you below about the duration of the data processing in connection with the website builder system used, provided we have further information on this. Detailed information can be found in the provider's privacy policy. In general, we only process personal data for as long as is absolutely necessary to provide our services and products. The provider may store data about you according to its own requirements, over which we have no influence.

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Right to object

You always have the right to information, rectification and erasure of your personal data. If you have any questions, you can also contact the responsible persons of the website builder system used at any time. Contact details can be found either in our privacy policy or on the website of the respective provider.

You can delete, disable or manage cookies that providers use for their functions in your browser. Depending on which browser you use, this works in different ways. Please note, however, that not all functions may then work as usual.

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Legal basis

We have a legitimate interest in using a website builder system to optimize our online service and present it to you efficiently and in a user-friendly way. The corresponding legal basis is Art. 6(1)(f) GDPR (legitimate interests). Nevertheless, we only use the builder system insofar as you have given your consent.

Insofar as the processing of data is not strictly necessary for the operation of the website, the data is only processed on the basis of your consent. This applies in particular to tracking activities. The legal basis in this respect is Art. 6(1)(a) GDPR.

With this privacy policy, we have provided you with the most important general information about data processing. If you would like more detailed information, you will find it – if available – in the following section or in the provider's privacy policy.

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Explanation of Terms Used

We always strive to write our privacy policy as clearly and comprehensibly as possible. However, this is not always easy, especially with technical and legal topics. It often makes sense to use legal terms (such as personal data) or certain technical expressions (such as cookies, IP address). However, we do not want to use these without explanation. Below you will find an alphabetical list of important terms used that we may not yet have sufficiently addressed in the privacy policy so far. If these terms were taken from the GDPR and are definitions, we will also quote the GDPR texts here and add our own explanations where appropriate.

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Processor

Definition according to Article 4 GDPR

For the purposes of this Regulation:

“processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

Explanation: As a company and website owner, we are responsible for all data we process about you. In addition to controllers, there may also be so-called processors. This includes any company or person that processes personal data on our behalf. In addition to service providers such as tax advisors, processors can therefore also be hosting or cloud providers, payment or newsletter providers or large companies such as Google or Microsoft.

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Consent

Definition according to Article 4 GDPR

For the purposes of this Regulation:

“consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

Explanation: On websites, such consent is usually given via a cookie consent tool. You are certainly familiar with this. Whenever you visit a website for the first time, you are usually asked via a banner whether you agree or consent to the data processing. In most cases, you can also make individual settings and thus decide for yourself which data processing you allow and which you do not. If you do not consent, no personal data may be processed about you. In principle, consent can of course also be given in writing, i.e. not via a tool.

 

Personal Data

Definition according to Article 4 GDPR

For the purposes of this Regulation:

“personal data” means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Explanation: Personal data is therefore all data that can identify you as a person. This usually includes data such as:

  • Name

  • Address

  • Email address

  • Postal address

  • Phone number

  • Date of birth

  • Identification numbers such as social security number, tax identification number, ID card number or student ID number

  • Bank data such as account number, credit information, account balances and much more.

According to the European Court of Justice (CJEU), your IP address also counts as personal data. IT experts can use your IP address to determine at least the approximate location of your device and subsequently you as the connection owner. Therefore, storing an IP address also requires a legal basis within the meaning of the GDPR. There are also so-called “special categories” of personal data that are particularly worthy of protection. These include:

  • racial and ethnic origin

  • political opinions

  • religious or philosophical beliefs

  • trade union membership

  • genetic data, such as data taken from blood or saliva samples

  • biometric data (information on mental, physical or behavioral characteristics that can identify a person).
    health data

  • data concerning sexual orientation or sex life

 

Profiling

Definition according to Article 4 GDPR

For the purposes of this Regulation:

“profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements;

Explanation: In profiling, various pieces of information about a person are compiled in order to learn more about that person. On the web, profiling is often used for advertising purposes or for credit checks. Web or advertising analysis programs, for example, collect data about your behavior and interests on a website. This results in a special user profile that can be used to target advertising to a specific audience.

 

Controller

Definition according to Article 4 GDPR

For the purposes of this Regulation:

“controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;

Explanation: In our case, we are responsible for the processing of your personal data and are therefore the “controller”. If we pass on collected data to other service providers for processing, they are “processors”. For this, a “data processing agreement (DPA)” must be signed.

 

Processing

Definition according to Article 4 GDPR

For the purposes of this Regulation:

“processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Note: When we speak of processing in our privacy policy, we mean any type of data processing. As mentioned above in the original GDPR definition, this includes not only the collection but also the storage and processing of data.

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Congratulations! If you are reading these lines, you have really “fought your way” through our entire privacy policy, or at least scrolled this far. As you can see from the length of our privacy policy, we take the protection of your personal data anything but lightly.
It is important to us to inform you to the best of our knowledge and belief about the processing of personal data. We not only want to tell you which data is processed, but also explain the reasons for using various software programs. Privacy policies usually sound very technical and legal. However, since most of you are not web developers or lawyers, we also wanted to take a different approach linguistically and explain the facts in simple and clear language. Of course, this is not always possible due to the subject matter. Therefore, the most important terms are explained in more detail at the end of the privacy policy.
If you have any questions about data protection on our website, please do not hesitate to contact us or the responsible party. We wish you a pleasant time and hope to welcome you back to our website soon.

All texts are protected by copyright.

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Source: Privacy policy created with the Privacy Policy Generator for Austria by AdSimple

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